LACK OF ACCESSIBILITY AND HARD TO NAVIGATE CONTENT
Hard to use search function and users had difficulty wading through irrelevant information to find what they need
MAS corporate website has always been highly informative. It is home to all kinds of content related to Singapore’s financial sector - from regulations and official notices, to industry statistics.
While it provided great resources, website visitors could not quite make full use of them as the information was:
Hard to find: The search function could not effectively narrow down thousands of pages to the relevant handful that the user is looking for.
Hard to understand: Even when users land on the right page, they would have to wade through walls of text and PDF attachments to find the information they need.
IMPLEMENTING A POWERFUL SEARCH PLATFORM AND NIFTY CONTENT MANAGEMENT TOOLS
Recognising that inaccessible content was compromising the website experience.
Our solution was to implement a powerful search platform and nifty content management tools to transform the way MAS delivers information.
Search Integration with Solr
We opened the doors to a brand new search experience by integrating Solr into the website, directing users to the right information in a matter of seconds with features such as:
Search Facets: Users can drill down search results by date, section, and content type to find exactly what they need
Autosuggestions: The website suggests relevant search terms before the user even finishes typing the keywords they had in mind.
Autocorrection: The website can identify and search for the user's intended keyword even if it was spelt wrongly
We developed various content management tools to empower MAS to transform data into easy-to-read information. These tools included a chart builder, which transforms rows and rows of numbers into data visualisations that tell a story.
To create a chart, all that needs to be done is to upload a csv file or enter an API’s URL, allowing MAS users to easily customise various elements of the chart.
We also created shortcode widgets to enable MAS to present textual information in new and interesting ways. With simple drag and drop of widgets into Sitecore’s content editor, lists, accordions and quotes could be created easily. This enabled users with no HTML knowledge to deliver content in better ways than unwieldy paragraphs.
TRANSFORMING THE WAY MAS WEBSITE DELIVERS INFORMATION
A task-oriented user experience to efficiently help visitors find what they need quickly and easily
The revamp of the corporate website has transformed the way MAS delivers information to businesses and citizens.
By equipping the users with the right technology, they are now able to create a sharper and more intuitive user experience. Visitors no longer have to fumble around. Instead, the website leads them to relevant information quickly and helps them to make sense of what they are viewing.
We chose to develop reusable tools instead of a one-off solution so that MAS could continue to generate great content after the revamp. This ensures longevity of the web experience that we worked together to create.